Dramatic changes in technology and thinking are revolutionizing customer service and the
relationships between service providers and their customers. Examples include the ability to
collect massive volumes of information about customers, seamlessly outsource many
components of the service function, provide multiple service delivery channels for service, and
customize service. Water utilities are under pressure to reduce cost and streamline services, and
cannot ignore these trends. This paper discusses how these trends might impact water utilities,
and how progressive utilities are exploring and adopting new technologies and processes.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 230 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 5 |
| Published : | 06/01/2006 |
