This powerpoint presentation begins by providing a brief overview of the training customer service managers and 21st century customers. The generational differences challenge is presented, along with customer categories according to generations: Traditionalists - Prior to 1946;
Baby-boomers - 1946-1964;
Gen Xers - 1965-1980;
Gen Yers or Millennials - 1981-2000, includes new Silent Generation - age 13-17. Preferred mode of service support by generation is presented, along with 21st century expectations, growing diversity, offering customers choices, and training for managers.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 1.7 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 37 |
| Published : | 11/01/2009 |
