This slide presentation outlines information on Australian water businesses. Topics covered include: governance structure; customer charters; service commitment incentives; performance rebates; customer contract contents; dispute resolution; performance oversight; links to customer charters; reasons and benefits of having a charter; establishing performance standards; range of indicators; performance standards; communicating with customers; consultation in development; listening to customers; key drivers; research undertaken; customer satisfaction monitor; and, customer contact monitor.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 1.7 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 31 |
| Published : | 04/07/2004 |
