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AWWA IMT61453 PDF

AWWA IMT61453 PDF

Name:
AWWA IMT61453 PDF

Published Date:
04/01/2005

Status:
Active

Description:

Integrating GIS In an Automated Call Center

Publisher:
American Water Works Association

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$7.2
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This slide presentation outlines information on integration of geographic information systems (GIS) in automated call centers. Topics covered include: call center activities and challenges, including a case study of the Birmingham, Alabama, Water Works Board; system goals and objectives, including seven self-service customer applications; integration of Voice over Internet Protocol (VoIP) with GIS including benefits, system configuration and required hardware and software; and, savings realized.
Edition : Vol. - No.
File Size : 1 file , 4 MB
Note : This product is unavailable in Ukraine, Russia, Belarus
Number of Pages : 33
Published : 04/01/2005

History

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