This paper introduces concepts involved in mobile software system
implementations across an enterprise. Specifically, this paper focuses on the unique issues
common when utility field forces are automated with mobile software systems. The Mobile
Application Program Solution (MAPS) project underway for the last two years at the City of
Phoenix Water Services Department (WSD) will serve as a case study to highlight the issues
and approaches for such projects. The project began with intense analysis of the
field operations, then development of a business case with real world return-on-investment
(ROI) figures, and finally the design and implementation of a mobile computing solution to
support the more than 450 field personnel in the City's combined Water Distribution and
Wastewater Collection Divisions (WD/WC).
The City of Phoenix retained CH2M HILL and Spacient Technologies, Inc. (SPACIENT) to
develop the functional specification and deliver an enterprise mobile field computing system
for WD/WC. The overall objective of the MAPS project is to deliver and record essential data
and information, in electronic form, for distribution and collection field service crews to
enhance customer service and to improve operational efficiency. Includes figure.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 630 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 16 |
| Published : | 04/01/2005 |
