In May 2003, the Baltimore County Bureau of Utilities initiated a project for the development of
a Computer Aided Support System. To improve maintenance management procedures, Boston
Water and Sewer selected CASS WORKS® / CASS View®, an integrated system for asset based
maintenance management, cost accounting, warehouse inventory control and geographic information system (GIS) applications.
In addition to the software installation and training, data conversion of the existing in-house
developed CMMS database was included. The completed database was piloted in the winter of
2004 and placed into production in July 2004.
Throughout the pilot phase, three areas of concern were raised:
can the system minimize duplicate work requests;
can users view maintenance areas in real time and see open work from different
departments (sewer, water, engineering and construction); and,
with the growth of the data from the field, can we standardize the recording and tracking
of maintenance accomplishments?
During software design and pilot phases, we addressed these needs by creating automated tools
and applications within the core CMMS application. Feedback was given, processes were
refined, and effective applications that matched user requirements were delivered. The outcome
is an innovative approach to solving needs common to call centers and maintenance operation
centers.
Includes figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 150 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 5 |
| Published : | 04/01/2005 |
