This slide presentation outlines a project by Metro Water Services in Nashville, Tennessee, to utilize an interactive voice response system (IVR). Topics outlined include: General Info Metro Water
Services (MWS); Customer Services; IVR Functionality; Call Center
(Customer & Emergency Services); Call Center Stats; Call Center Stats (Prior to IVR and with IVR); Payment by Credit Card; IVR Credit Card Payments; Cut-Off Status; Automated Payment Extension; Spanish Option; Spanish Stats; Search By Capabilities; Outbound Calling; Outbound Calling Stats; and, Future Enhancements. Includes tables, figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 230 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 19 |
| Published : | 03/01/2006 |
