This presentation outlines billing and metering inconsistencies in utility customer service operation and apparent water and revenue loss. The presentation discusses the relationship between revenue and apparent
loss in public utilities in the United States over the last
twelve years, and the causes, impacts and ways to prevent or manage.
The data is from twenty public utilities ranging in size from
30,000 to 440,000 connections. The presentation provides statistical tables of data on: annual revenue loss associated with billing and metering
inconsistencies from 20 U.S. water and wastewater utilities; frequency of occurrence of billing and metering
inconsistencies by utility size; annual revenue loss by meter size associated with billing and metering
discrepancies - 20 U.S. water and wastewater utilities; frequency of occurrence of billing and metering
inconsistencies by meter and utility size; and, distribution of inconsistencies and related revenue
loss by meter size. Examples are provided of how specific customer service
policies and operations affect apparent
water and revenue loss, utility billing system
inconsistencies; metering inconsistencies; policies for managing apparent water
and revenue loss
in utility customer service programs; and, consumption pattern guidelines. Includes tables, figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 750 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 53 |
| Published : | 03/01/2006 |
