AWWA IMTECH64719 PDF

This slide presentation outlines an effort by the Chesterfield County, Virginia, Department of Utilities to identify the costs of customer service. The method used included: identifying the processes that serve your customers; ranking the processes in terms of importance to your customers; focusing on only those processes that are measured; determining the drivers of your costs; collect data activity on the number of transactions; and, calculate transactions costs.

Edition :	Vol. - No.
File Size :	1 file , 180 KB
Note :	This product is unavailable in Ukraine, Russia, Belarus
Number of Pages :	22
Published :	03/01/2007