This slide presentation outlines an effort to improve customer service at the Charlotte-Mecklenburg Utilities. The organizational goal was to increase customer
satisfaction and reduce service delivery cost, and
improve inefficient processes related to
scheduling, distributing, working, and closing
high volume service orders. The presentation outlines Courtesy Notify, a
system that automatically notifies delinquent
customers; Speedpay, a method to send
payment through a call to Western Union; Field Service Suite, an
Automated Service Delivery; Accurint, a
government information database that
provides information about customers; and Language Line,
used with non-English speaking callers. Includes figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 860 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 26 |
| Published : | 03/01/2007 |
