To optimize its field operations, the Charlotte-Mecklenburg
Utility Department (CMUD) merged its water
distribution and wastewater collection work groups into
a single division. The success of this integration began
with an understanding that it is critical to have the right
people, an organization's most valuable resource, in
the right roles. Performance at a level of excellence is
possible only when people are engaged and working in
areas that suit their natural strengths. CMUD's challenge
was to maximize the potential of its staff, to identify
potential leadership in the organization, and to create a
work environment that employees do not want to leave.
The key to CMUD's success was using a strengths-based approach to build an organization that facilitates managing
the organization's knowledge and resources for longterm
sustainability. Includes figures.
| Edition : | Vol. 98 - No. 9 |
| File Size : | 1
file
, 190 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 6 |
| Published : | 09/01/2006 |
