Most utility managers are aware that operational
reliability is threatened by the loss of knowledgeable,
experienced staff members - many of whom are Baby
Boomers. Typically, utilities have weak processes for
knowledge capture, knowledge management, and
transfer, and they have relied on the knowledge of
experienced staff members rather than documentation
or training programs. Additionally, most utility managers
are not well-versed in either knowledge preparedness
or information technology (IT). As a result, they
aren't sure where to begin in terms of using IT as a tool
to help address the challenge.
IT offers a variety of tools to help upgrade the
processes of knowledge capture, management, and
transfer. None of the tools are magic, but they can
help if the time, money, energy, and thought required
are invested to plan and implement IT projects in a
coordinated, comprehensive way. The information
that is presented in this article will provide managers
with both specific ideas and general guidelines on the
type of investments they need to make in order to
ensure that employees in mission-critical categories
have the information they need so they can produce
quality work.
| Edition : | Vol. 101 - No. 10 |
| File Size : | 1
file
, 690 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 8 |
| Published : | 10/01/2009 |
