The District of Columbia Water and Sewer Authority (WASA) provides water and sewer
services to approximately 500,000 residents in Washington, D.C. and operates a regional
wastewater treatment plant (Blue Plains) which treats a substantial flow from
municipalities in Maryland and Virginia. In 2005, WASA initiated a conservation
program with a goal of reducing 6 million gallons per day (MGD) by 2012. In 2001,
WASA enhanced its meter reading program by installing a fixed Advance Meter Reading
(AMR) network to include 124,000 remote transmitting meters on the drinking water
service line and 59 data collection receivers within the District of Columbia.
Utilizing the AMR real-time meter reading capabilities, WASA enhanced its customer
service and conservation program by creating a High Usage Notification Alert system
(HUNA) that notifies customers via telephone or email regarding high water usage
occurring in their home. Since the implementation of HUNA, customer complaints due
to high water bills have decreased along with the volume of wasted water associated with
these incidents.
To improve conservation and customer relations further using AMR/HUNA data, WASA
created an enhanced water auditing program that provides technical assistance by phone
or on-site auditing to customers notified by HUNA who are having trouble locating their
high usage source. This paper focuses on the components and implementation of the
HUNA and customer service programs and their impacts on conservation. Includes table, figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 1.5 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 27 |
| Published : | 02/01/2008 |
