BS EN ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres
(CCC). It aims to ensure that customer expectations are consistently met through the provision and
management of appropriate arrangements with CCCs meeting the requirements of ISO 18295-1.
This document is applicable to clients using CCCs of all sizes, across all sectors including in-house
(captive) centres and outsourced (third party operator) centres, across multiple contact channels,
including voice and non-voice media.
Cross References:ISO 18295-1:2017
ISO 10004:2012 ED1
ISO 10003:2007 Ed 1
ISO 10002:2014 ED2
Replaces BS EN 15838:2009 which remains current.
All current amendments available at time of purchase are included with the purchase of this document. | File Size : | 1
file
, 1.9 MB |
| ISBN(s) : | 9780580865213 |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 16 |
| Product Code(s) : | 30300700, 30300700, 30300700 |
| Published : | 08/15/2017 |
| Same As : | BS EN ISO 18295-2:2017 |
