Name:
ISO 10004:2018 PDF
Published Date:
08/01/2018
Status:
Active
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
| File Size : | 1 file , 2.2 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Published : | 08/01/2018 |
| Same As : | ISO 10004:2018 |
