This slide presentation outlines a methodology for delivering a specified level of service
to customers and regulators at an
optimal life cycle cost with a strategy
that ensures long term sustainability of
public assets. Topics covered include: pathway to strategic asset management; defining performance management; performance measures and service levels; process for implementing service levels and and performance measures; performance management process; performance management implementation
through the Balanced Scorecard model; examples of financial measures, customer and regulatory, business objectives, people and culture; common service level measures; all performance measures should link to an
overarching utility vision and strategy; linking performance management to asset management; asset management must balance service,
risk, and cost; and, examples of performance scorecards.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 410 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 20 |
| Published : | 06/17/2005 |
