This slide presentation outlines a 2004-2005 research project on customer perceptions and service expectations. The project objectives were to: define perception/satisfaction baselines;
monitor changes in relation to key events;
investigate selected issues such as
water conservation,
water recycling,
customer call center services and
water quality; and,
assess communication strategies. Topics covered include: key findings; encouraging conservation; recycled water program; customer service experience; phone contact priorities; water quality satisfaction; 2005-2006 research interests; water quality concerns; communications about construction; web site priorities; trust in sources of water information; and, customer research impacts.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 1.4 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 16 |
| Published : | 06/17/2005 |
