This general discussion of information systems for improving service to customers focuses on integrated systems, with a set of coordinated databases that can be accessed through a worker's personal computer. Service to customers includes both internal and external customers, such as consumers, regulators, suppliers, and shareholders. The Essex Water Company has a core systems--customer database, revenue billing function, financial systems, and the quality database--as well as distributed, local systems--geographic information system, customer service, and performance management. The author describes in general terms how the integrated information system may develop in the future.
| File Size : | 1
file |
| ISBN(s) : | 0898676347 |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 14 |
| Published : | 01/01/1992 |
