This slide presentation outlines the City of Phoenix Water Services Department's call center response to a boil water alert and the media coverage that followed. The event happened January 25, 2005 and the presentation outlines how the water department managed the crisis including:
implement immediate
water conservation
measures;
activate staff;
notify key accounts; and,
maximize staffing
resources to Call
Center. Lessons learned included:
implement 24/7 shifts
immediately;
implement
Communications Team;
expect more calls than
you can answer; and,
develop script for front
end recording.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 1.4 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 12 |
| Published : | 03/01/2006 |
