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AWWA IMTECH62899 PDF

AWWA IMTECH62899 PDF

Name:
AWWA IMTECH62899 PDF

Published Date:
03/01/2006

Status:
Active

Description:

Rising from the Ashes: A Call Center's Struggle with Aging Technology

Publisher:
American Water Works Association

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$7.2
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This slide presentation outlines the City of Phoenix Water Customer Services struggle with aging technology in their call center during an emergency fire event. The presentation outlines the legacy computer system before the fire and the population growth in the area, along with a system for web access for payments, and automating manual processes. Includes figures.
Edition : Vol. - No.
File Size : 1 file , 640 KB
Note : This product is unavailable in Ukraine, Russia, Belarus
Number of Pages : 13
Published : 03/01/2006

History

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