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AWWA IMTECH62904 PDF

AWWA IMTECH62904 PDF

Name:
AWWA IMTECH62904 PDF

Published Date:
03/01/2006

Status:
Active

Description:

Customer Telephone Calls: The Good, the Bad and the Funny

Publisher:
American Water Works Association

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$7.2
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This slide presentation outlines procedures and practices for customer service representatives (CSR) to use when handling customer telephone calls. Good calls are easy if we work at it and let the CSR staff know what you expect; bad calls are a part of the business and need to be addressed; the customer is not always right; let the CSR know when they were wrong; let the customer and the CSR know when the CSR was correct; and, pass on complements.
Edition : Vol. - No.
File Size : 1 file , 480 KB
Note : This product is unavailable in Ukraine, Russia, Belarus
Number of Pages : 13
Published : 03/01/2006

History

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