This slide presentation outlines practices for incorporating the customer perspective into our day-to-day business. The presentation is organized into three parts that include: understanding the customer; from management's eyes; and, transforming customer care. Key topics outlined include: the drinking water industry has achieved similar levels of customer
satisfaction as other types of utilities, while individual utility results may
vary;
performance and behaviors of various parts of the water service impact
customer satisfaction;
some areas of the drinking water business are more difficult to improve
without major budgets, time and resources; and, there are areas we can impact, particularly in Customer Services, that
don't break the bank.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 1.5 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 64 |
| Published : | 03/01/2006 |
