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AWWA IMTECH62907 PDF

AWWA IMTECH62907 PDF

Name:
AWWA IMTECH62907 PDF

Published Date:
03/01/2006

Status:
Active

Description:

Delivering Service Excellence by Focusing on Going "Back to the Basics" In the Call Center

Publisher:
American Water Works Association

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$7.2
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This slide presentation outlines customer service practices in a utility's call center. The four areas of focus include: training; performance based measurements; communications; and, rewarding and recognizing performance. Lessons learned include: fully understand your processes; establish targeted performance measures; link measures to rewards; educate staff with timely communication, action plans, and celebrations of accomplishments; embrace continuous improvement; and, focus on the customer to improve customer satisfaction.
Edition : Vol. - No.
File Size : 1 file , 560 KB
Note : This product is unavailable in Ukraine, Russia, Belarus
Number of Pages : 32
Published : 03/01/2006

History

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