This slide presentation begins by outlining company information on Aqua America, the largest U.S.-based investor-owned
water and wastewater
utility. The presentation outlines the Meritage Project components, including:
Reorganization/Consolidation; New Telephony System; Multiple CIS Conversions;
Existing Site Renovation; New Sites; and, New Wireless Work Order Dispatch. Project objectives
included: Consolidate and Standardize current efforts and
expand to all regions;
build time-series data and model; extract actionable market intelligence on
Regional Differences,
Impact Attributes and Weighting, and
Identify and Prioritize Improvement Efforts; and,
share insights and results. Project description includes:
End Game - Quarterly transactional survey of
Aqua customers with results presented to
management, over time, and by state;
Current Ramp-up Plan - One pre-Banner
conversion data point with quarterly data points
thereafter and results shared as received; and,
Results to Date - Pre- and Post conversion NC/VA
data, Pre-conversion TX/FL/NJ/PA, SEPA (ongoing). Includes table.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 390 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 20 |
| Published : | 03/01/2007 |
