This slide presentation outlines the experience that Barbados Light & Power (on the Island of Barbados) had with selecting a customer information system (CIS). The reasons for considering
replacement included:
aging technology;
retirement of critical support resources;
changing customer requirements;
functional limitations;
continual need for process improvements;
need for flexible rate management;
new marketing initiatives; and, critical subsystem integration.
Phase I of the high level approach for a CIS Solution included:
Identify / Validate Drivers and Requirements;
Conduct Comparative Analysis on the following
options:
Status Quo;
Redesign;
Outsource; and,
Purchase. The approach for Phase Two: CIS Selection included:
Refine Requirements for RFP;
RFP Development and Publication;
Pre-Bidding Meetings;
Selection of Two Finalists;
On-Site Demonstrations;
Site Visits; and,
Selection of the Final Vendor.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 530 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 45 |
| Published : | 03/01/2007 |
