This study discusses a comprehensive review of a billing process for recurring storm water and
water/wastewater fees and charges. Two major objectives of the study were identified:
to ensure that appropriate costs associated with billing, collections, and customer
service are determined and allocated to Charlotte-Mecklenburg Utilities (Utilities), Charlotte-Mecklenburg Storm Water Services (Storm Water Services), and the City of Charlotte (City)
General Fund in a reasonable and appropriate manner; and, to
identify alternative methods for billing and collecting for Utilities and Storm Water
Services activities and evaluate, at a high level, if any of the alternatives are
financially feasible.
To best address these objectives, Raftelis Financial Consulting (RFC) developed a project approach that included three
primary tasks:
Task 1 specifically addressed the first objective by identifying the full
cost of the existing billing, collections, and customer service functions and evaluating
the reasonableness of cost allocations to Utilities and Storm Water Services;
Task 2 addressed the second project objective by identifying
alternative methods for funding Utilities and Storm Water Services and, at a high
level, comparing costs of the existing system to the most likely alternative; and,
Task 3 complimented the first two tasks by involving
benchmarking comparable billing systems from metropolitan areas across the country
in areas of cost and cost allocation, performance metrics, staffing levels, and system
functionality.
Includes tables, figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 450 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 27 |
