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AWWA JTMGT61350 PDF

AWWA JTMGT61350 PDF

Name:
AWWA JTMGT61350 PDF

Published Date:
02/01/2005

Status:
Active

Description:

Strategy in Action: Utility Performance Measurement, a Balanced Scorecard Approach

Publisher:
American Water Works Association

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$7.2
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This paper outlines the Utility Business Strategy of the Phoenix Water Services Department. In particular, it discusses the Balanced Scorecard concept which is organized into four perspectives that detail corporate-level performance measurement indicators. They include: serving customers; managing financials; running the business; and, learning and growth. Topics covered include: scorecard approach; additional scorecards that target focus areas; and, measurement reporting system and tools.
Edition : Vol. - No.
File Size : 1 file , 790 KB
Note : This product is unavailable in Ukraine, Russia, Belarus
Number of Pages : 25
Published : 02/01/2005

History

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