This slide presentation outlines information on making performance excellence a priority through recognition as a committee. Specific topics include a discussion of organizational performance excellence committee (OPEC), whose goals are to: create an awareness of the need to pursue
continuous quality improvement;
provide education to advance customer
satisfaction in utilities, engineering and
manufacturing businesses;
promote participation in QualServe and the
Florida Sterling tools; measure utility service improvement
promote benchmarking among Florida
utilities;
promote utility certification through
programs such as Environmental
Management ISO 14001; and,
cultivate utility benefits for organizational
excellence. OPEC members, accomplishments, current projects, and challenges are listed.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 200 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 15 |
| Published : | 02/01/2005 |
