For the past five years, Spartanburg Water System and Spartanburg Sanitary Sewer District (SWS/SSSD), located in Spartanburg, South Carolina, has been conducting strategic planning on an
annual basis. Although the program has been very successful in leading major changes and
enhancing business efficiencies, it was the desire of senior management to move the organization
to a new level. A team of students from the Executive MBA program at Wake Forest University
reviewed the strategic planning process, interviewed the staff, and conducted benchmarking with
other utilities in the Southeast. Their results showed a high-performance organization that
needed to align their strategic planning process and metrics more closely. As a result of the
recommendations, SWS/SSSD has become a more strategy-focused organization and has
reached a new level in competitive performance.
The SWS/SSSD management team committed to the five principles that permit organizations to
become strategy-focused that include the following:
mobilize change through executive leadership;
translate strategy into operating terms;
align the organization with the strategy;
make strategy everyone's job; and,
make formulating strategy a continual process.
As a result of its commitment to these five principles, SWS/SSSD has been able to execute
strategies rapidly and effectively. Includes figures.
| Edition : | Vol. - No. |
| File Size : | 1
file |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 8 |
| Published : | 02/01/2005 |
