This slide presentation outlines Austin Energy which is located in Austin, Texas, and generates electric services
and provides billing and collections
services for all City-owned utilities that include:
electric service;
water and wastewater service; and,
solid waste service. The presentation outlines the customer cycle process that includes: the contact
center;
billing
services; field
services;
remittance
processing; and,
collections
process. The presentation addresses the customer misconception that Austin Energy is a monopoly and can waive customer debt. It lists the actions being taken to manage the number of deferred
payment agreements and extensions
available to customers, and gives future goals.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 2 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 35 |
| Published : | 03/01/2007 |
