Preparing for the Inevitable: Replacing Or Upgrading Your CIS
Document status: Active
Pilot Study for the Integration of Customer Feedback into Online Early Warning Systems
Document status: Active
Improving Customer Service with Mass Notification: How Park Water Company Reduced Customer Communication Costs While Preparing for Emergencies
Document status: Active
Rapid Alert - Communicating with Customers During Emergencies
Document status: Active
The Selection of a Customer Information System (CIS): The Barbados Light & Power Experiences
Document status: Active
Future Shock: Preparing for the Coming Productivity Revolution in Customer Service
Document status: Active
Overcoming Inertia When Building a Customer Oriented Organization
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