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AWWA IMTECH64712 PDF

AWWA IMTECH64712 PDF

Name:
AWWA IMTECH64712 PDF

Published Date:
03/01/2007

Status:
Active

Description:

Leveraging Call Center Technology

Publisher:
American Water Works Association

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$7.2
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This slide presentation outlines how technology can change a citizen's perception of a utility. The City of Phoenix, Arizona, had several challenges to its call center: Legacy Billing System; Increasing Call Volumes; Staffing Constraints; Customer Expectations; and, Momentum. The solutions included: IVR; recorded calls; CRM; CTI; "Diary"; ACD call management; CSR Alerts; On Hold Messages; On-line payments/IVR payments; Voice Recognition, On the cutting edge; and, Improved Web Services.
Edition : Vol. - No.
File Size : 1 file , 1000 KB
Note : This product is unavailable in Ukraine, Russia, Belarus
Number of Pages : 28
Published : 03/01/2007

History

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